This privacy policy sets out how Scaletec uses and protects any information that you give Scaletec when you use our website, make a transaction with us, or a contract is entered into.
Scaletec is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified; you can be assured that it will only be used in accordance with this privacy statement.
Scaletec may change this policy. You can find the latest version of this policy on our website, you should check from time to time to ensure that you are happy with any changes we make.
This policy is effective from 1 May 2021.
What we collect
We may collect the following personal information from you via our website:
- Name and job title
- Contact information including address, email address and phone number
- IP address
We may also collect further information from you directly, if a sale/contract is agreed, such as name, address, email address(s), telephone/mobile number.
What we do with the information we gatherWe require this information to understand your needs and provide you with a service or product, and in particular for the following reasons:
- To operate and administer the products and services we provide to you and to facilitate any possible sales/contracts
- We may use the information to improve our products and services.
- We may need to pass on your contact details to one of our authorised dealers who will assist you directly with your enquiry/purchase.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided – only where you have freely given explicit consent to do so.
- Your IP address is stored in our web server access logs and is only used/reviewed in case of any potential security issues. The IP address is anonymised when used in web analytics (Google Analytics). We also use your IP address to check that you are viewing the most relevant geographical website when you first view an Scaletec website but this information is not retained.
How we gather information about you
We obtain personal information directly from you, for example when you fill out a form on our website or when you make an enquiry/orderby email or telephone. Your IP address is gathered from your web browsing session.
Our legal basis for using your personal information
We only use your personal information where that is permitted by the laws that protect your privacy rights. We only use personal information where:
- we have your consent (if consent is needed);
- we need to use the information to comply with our legal obligations;
- we need to use the information to perform a sale/contract with you.
Transfers outside S.A.
We transfer personal information outside S.A.to our Adam Equipment U.S.A.office for use with our marketing systems - this occurs where you have given consent for us to use your data for marketing communication purposes.We also transfer information to our U.K.Headquartersfor financial/accounting purposes -arising from a sale or contract. We have put in place our own measures to ensure adequate security/encryptionis applied when transferring the data as required by local data protection laws.
How long we keep your personal information for
How long we keep your personal information for depends on the products and services we deliver to you. We will never retain your personal information for any longer than is necessary for the purposes we need to use it forand wewillalso retain it as directed by any local government laws.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. We use suitable encryption to transport personal data between our offices.
How we use cookies with our website
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or
lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. There is no personal data stored in any of the website cookies.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
For more details on our cookie usage - please see our Cookie Information page.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by Scaletec for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at info@scaletec.co.za
We will not sell, distribute (unless required by law or for a business transaction with an authorised dealer) or lease your personal information to third parties.
Your privacy rights
You have the right to object to how we use your personal information. You also have the right to see what personal information we hold about you. In addition, you can ask us to correct inaccuracies, delete or restrict personal information. You can make a complaint or request to us by email: info@scaletec.co.za or use the contact us form.
Cookie Information
On your first visit to the Scaletec website you are notified of our use of cookies. By continuing to use this website we assume you acknowledge and accept our use of cookies. We may amend our use of cookies at any time and all changes will be notified on this page. The changes will take effect once they have been posted on the website. Therefore, you should review this page on a regular basis. By continuing to use our website after the posting of such changes, you will be deemed to have accepted the changes. We use a popular service called Google Analytics. This software allows us to access information regarding how our users interact with our website. Knowing how our users use our website enables us to improve our website and your experience on it. The following cookies are used in Google Analytics:
| Cookie Name | Cookie Description |
|---|---|
| __utma | This cookie is what's called a persistent cookie. This cookie keeps track of the number of times a visitor has been to the site, when their first visit was and when their last visit occurred. |
| __utmb | The __utmb and __utmc cookies are used in conjunction with one another. Working together they are used to calculate how long a visit takes. __utmb takes a timestamp of the exact moment in time when a visitor enters a site, while __utmc takes a timestamp of the exact moment in time when a visitor leaves a site.__utmb expires at the end of the session. __utmc waits 30 minutes, and then it expires. |
| __utmc | See Above. |
| __utmz | __utmz keeps track of where the visitor came from, what search engine you used, what link you clicked on, what keyword you used, and where they were in the world when you accessed a website. It expires in 6 months. |
If you are still interested in knowing more about cookies then we recommend visiting here for an excellent round up of all the terminologies relating to cookies and their usage.